Refund policy

Our quality guarantee Every item is checked before it leaves us. If something arrives faulty or damaged, we will replace it free of charge, including delivery. How to report a problem Message us within 14 days of delivery on WhatsApp (07471 097014) or email tap3duk@gmail.com. Please include your order number and a clear photo of the problem. We will confirm your replacement quickly and send it out as soon as it is made. What counts as a fault - An item that is cracked, broken or damaged on arrival. - An NFC tag that does not work, or does not open the link we confirmed with you. - An item that does not match the proof you approved. Made-to-order items Everything we make is created from your own logo and wording, so we cannot accept returns for a change of mind once your proof is approved and printing has started. This is why we send you a free proof first and wait for your confirmation before we print. Not happy with your proof? Tell us before you approve it and we will amend it with you. Cancelling an order You can cancel any time before you approve your proof. After approval we begin printing, so the order cannot be cancelled. Because orders are made to your specification, the 14-day cancellation right for online purchases does not apply to made-to-order goods. Tracking and statistics subscription Tracking and statistics is a rolling monthly service. You can cancel at any time by replying to your monthly report or messaging us, and it will stop at the end of your current month. Your legal rights If you are buying as a consumer, this policy does not affect your statutory rights under the Consumer Rights Act 2015, including the right to a repair, replacement or refund where goods are faulty or not as described. Contact WhatsApp or call 07471 097014, or email tap3duk@gmail.com.