Terms of service

These terms apply when you order from Tap3D UK (tap3duk.co.uk). By placing an order you agree to them. Our Refund policy, Shipping policy and Privacy policy are part of these terms. 1. Who we are Tap3D UK is the trading name of a UK sole trader. Contact: tap3duk@gmail.com or WhatsApp 07471 097014. 2. What we make We make custom 3D-printed keyrings, name badges, table tiles, counter stands and wall plates with NFC tags and QR codes, made to your own logo and wording. Colours, finish and exact appearance may vary slightly from images and digital proofs because items are 3D printed. 3. Ordering and your proof When you order, you upload your logo and tell us what each tag or tile should open. We send you a free digital proof, usually by WhatsApp, and test your links. We only start printing when you confirm your proof and links in writing (WhatsApp or email). Please check spelling, colours and links carefully, as we make exactly what you approve. 4. Prices and payment Prices are in pounds sterling and include VAT where it applies. Delivery is shown at checkout. Payment is taken through our online store when you order. 5. Your logo and permission to show your order When you order, you confirm that you own the logo, name and artwork you send us, or that you have permission to use them, and that they do not infringe anyone else's rights. We may decline any order that looks unlawful or misleading. We are not responsible for claims arising from artwork you supply. We are proud of what we make for local businesses. By ordering, you allow us to show photos of your finished order, and your business name and logo, on our website and social media to show what we make. Prefer not? Just tell us when you order, or at any time afterwards, and we will leave you out or remove it. Featuring your order does not mean you have endorsed us unless you tell us you are happy for us to say so. You keep ownership of your logo. We keep ownership of our own designs, templates and 3D models, and we will not use your logo design for anyone else. 6. Tracking and statistics (optional) Tracking and statistics costs £2.99 a month, rolling, and you can cancel any time by replying to your monthly report or messaging us. It makes your NFC tags and QR codes open your own tracked short link so that you can change where they go without a reprint, and we send you a monthly report by email. We count taps and scans, which products and links are used, device type (iPhone or Android) and an approximate town. We do not collect the names or contact details of the people who tap or scan. Without tracking, your links are fixed when we program them and need a reprint to change. You are responsible for what your links point to, and we may turn off a link that is unlawful, harmful or misleading. 7. Using your items NFC works with most modern phones, but performance depends on the phone, case and the surface the item is stuck to, and NFC tags can be weaker on metal surfaces. Please tap to test before fixing an item in place. Items may contain small parts and are not suitable for children. Magnetic badges contain strong magnets and should be kept away from pacemakers and other medical devices. 8. Dispatch and delivery See our Shipping policy. We dispatch within 5 working days of you confirming your proof. 9. Faulty or damaged items and cancellations See our Refund policy. 10. Our responsibility Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law, and nothing affects your statutory rights as a consumer. Otherwise, our total liability to you for any order is limited to the price you paid for it, and we are not liable for loss of profit, loss of business or other indirect loss. 11. Changes and law We may update these terms from time to time; the terms in force when you order apply to that order. These terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction. 12. Complaints If something is not right, please tell us first by WhatsApp or email and we will do our best to put it right.